Communications: I can be reached by phone (732-520-0454) Monday-Saturday 8am-5pm,( text or leave a message, and I will get back to you! 🙂 For general questions that don’t need an immediate answer, please message me through the client portal, or email. Our sitters/walkers use “time to pet” software to send updates at the end of each visit so you can enjoy your time away knowing your babies are safe, loved and happy.
Last min bookings or cancellations: We do our best to accommodate everyone. Pet parents who keep us on a solid schedule week to week have a standing appointment. All others, are on a first come first served basis for what we are able to schedule in and accommodate. I usually wave a last minute cancellation fee, once or twice only. Please see cancellation policy. Any last minute changes, or cancellations must go through me. I will update the schedule accordingly and let your sitter know.
Walkers/Sitters: If we are on a set schedule with your pets, you will get the same two sitters ( one main, one backup) with the exception of sickness, or vacations. If you need us once in a while, fluctuating schedules, or vacation care, we have a wonderful staff of sitters ready to jump in and help as needed. ( We do our best to put the same sitters with your pets if they are available.)
Flexibility: I ask for a 2 hour window around your preferred time frame. This allows for last minute bookings, cancellations, weather, traffic, and possible emergencies.
Scheduling/Payments: This goes through, Christina Ranaldi “The Scruffy Puppy” at the conclusion of each week of regular service. For example, if you need service Monday, Wednesday, Friday, it would be due Friday. If you need service once in a while, payment that day, via cash, and check. If in a pinch, and need something last minute, you can mail a check, or drop check /cash in my lock box. Vacation care in my home or yours, I take payment up front.
Strong Dogs/Pullers: We do our best to accommodate our clients wishes for pet care. If your dog pulls you down the street, its probably going to happen with our walkers. We will of course suggest different leashes, or harnesses that could help, training etc. For the safety of your dogs, and my walkers, we will suggest backyard playtime instead.
Client Keys: We ask all of our clients to hold their own keys. Lock boxes/ door or garage code with a “hide a key” location on file in case of power failure.
Tipping our Team: Due to limitations with our payment processing system at this time we are unable to accept tips at time of payment. If you wish to tip our wonderful staff on their exceptional work please feel free to leave them a tip separately!